Privacy Policy

January 1, 2024

This privacy policy applies to the website: www.cupidgen.com

If you have any questions related to any content in our privacy policy, please contact us @ www.cupidgen.com/contact

Scope of Policy

This policy applies to personal information about individuals and does not apply to the information collected, used or disclosed with respect to corporate or commercial entities.

This policy does not impose any limits on our collection, use or disclosure of the information exempted under applicable privacy legislation, including business contact information and certain publicly available information.

Changes

We may change this Policy at any time by posting the revised policy on our website. Please check our website regularly for these changes.

Purposes

When collecting personal information, we will state the purpose of collection and will provide, on request, additional information about the collection.

We may collect various information from you, including your name, e-mail address, photograph, preferred means of communication, your interaction with our website, social media sites and mobile applications (including information such as IP addresses, browser type, language, access times, referring website, etc.) and other information you provide to us.

We collect, use and disclose your personal information for the following purposes:

to allow us to communicate with you (including through the use of commercial electronic messages)
to customize the advertising and content that is presented to you on our website
to verify your personal information
to operate, customize and improve our website, social media sites, mobile applications, advertisements, products and services
to allow you to use portions of our website
to monitor your compliance with any of your agreements with us
to administer our provision of, and your payment for, products or services you request from us
to provide newsletters, electronic messages and information you request from us
to provide other information to you regarding our products and services or third party products and services, unless you opt out of receiving that information
to manage or transfer our assets or liabilities, for example in the case of an acquisition, disposition or merger
to protect us, yourself and others from fraud and error and to safeguard our business interests
to comply with legal and regulatory requirements
for other purposes we may inform you about from time-to-time

When your personal information is to be used for a purpose not previously identified, the new purpose will be disclosed to you prior to such use, and your consent will be sought unless the use is authorized or required by law.

We may work with other companies to provide services on our behalf, such as website hosting services, payment processing services and product delivery services. Those service providers will be permitted to obtain only the personal information they need to deliver the service in question, and they will be required to maintain the confidentiality of that information.

We may use cookies to collect your personal information. Cookies are unique identifiers which are used to customize your website, mobile application or social media site experience. Most web browsers automatically accept cookies, but you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept the cookie. A cookie does not tell us who you are, your email address, or any other personal information. We use the information it provides to help us improve our website, mobile application, social media site and our services, and to provide our visitors with a better visit. Even without accepting a cookie you can still access many of the features on the site. There may, however, be limitations on your use of some site functions.

Consent

We will not sell or rent your personal information to third parties, and we will obtain your consent to collect, use or disclose personal information except where we are authorized or required by law to do so without consent. For example, we may collect, use or disclose personal information without your knowledge or consent where:

the information is publicly available, as defined by statute or regulation
we are obtaining legal advice
we reasonably expect that obtaining consent would compromise an investigation or proceeding

Other exceptions may apply.

Your consent can be express, implied or given through an authorized representative such as a lawyer, agent or broker.

Consent may be provided orally, in writing, electronically, through inaction (such as when you fail to notify us that you do not wish your personal information collected/used/disclosed for various purposes after you have received notice of those purposes) or otherwise.

You may withdraw consent at any time, subject to legal, contractual and other restrictions, provided that you give reasonable notice of withdrawal of consent to us. On receipt of notice of withdrawal of consent, we will inform you of the likely consequences of the withdrawal of consent, which may include our inability to provide certain services for which that information is necessary.

Any material, information or other communication (including questions, comments and suggestions) you transmit to us through our website, social media sites or other online sites, or mobile applications will be considered non-confidential and non-proprietary.

Limits on Collection

We will not collect information indiscriminately and will limit collection of information to that which is reasonable and necessary for the above purposes. We will also collect information as is otherwise authorized by law.

Limits on Using, Disclosing and Retaining Personal Information

We will only use and disclose your personal information for the purposes set out above and as authorized by law.

We will destroy, erase or make anonymous documents or other records containing personal information as soon as it is reasonable to assume that the original purpose is no longer being served by retention of the information and retention is no longer necessary for legal or business purposes.

We will take due care when destroying personal information so as to prevent unauthorized access to the information.

We will keep personal information used to make a decision affecting you for at least one year after using it to make the decision, unless otherwise permitted or required by law.

Accuracy

We will make a reasonable effort to ensure that personal information we are using or disclosing is accurate and complete. In some cases, we rely on you to ensure that certain information, such as your address or telephone number, is current, complete and accurate.

If you demonstrate the inaccuracy or incompleteness of personal information, we will amend the information as required. If appropriate, we will send the amended information to third parties to whom the information has been disclosed.

When a challenge regarding the accuracy of personal information is not resolved to your satisfaction, we will annotate the personal information under its control with a note that the correction was requested but not made.

Safeguards

We protect the personal information in our custody or control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.

We will take reasonable steps, through contractual or other reasonable means, to ensure that a comparable level of personal information protection is implemented by the suppliers and agents who assist in providing services to you. However, confidentiality and security are not assured when information is transmitted electronically.

Providing Access

Upon written request and authentication of identity, we will provide you with your other personal information under our control, information about the ways in which that information is being used and a description of the individuals and organizations to whom that information has been disclosed. We will make the information available within 30 days or provide written notice where additional time is required to fulfil the request.

In some situations we may not be able to provide access to certain personal information. This may be the case where, for example, disclosure would reveal personal information about another individual, the personal information is protected by solicitor/client privilege, the information was collected for the purpose of an investigation or where disclosure of the information would reveal confidential commercial information that, if disclosed, could harm our competitive position. We may also be prevented by law from providing access to certain personal information.

Where an access request is refused, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you.

Deletion

We provide you with the ability to cancel your CupidGen account and permanently delete your information as well as all content you uploaded to our app from within your account settings.

We may take reasonable steps to verify your identity before processing your deletion request. If we are unable to verify your identity, we may deny the request. Please note that we will retain and use information about you as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Like access requests, we will notify you in writing if we deny your request to delete your information.

Links to other Websites

Our website, social media sites and mobile applications may contain links to websites of third parties. We are not responsible for the privacy practices or the content of those other websites.

Governing Law

Any dispute, controversy or claim arising out of or in connection with this Privacy Policy, or the breach, termination or invalidity thereof, shall be governed by the laws and venue as stated in section 39 of the Terms of Service @ www.cupidgen.com/terms

Complaints

Upon your request, we will provide information regarding our complaint procedures.

Contact

Any inquiries, complaints or questions regarding this policy or our compliance with privacy legislation should be directed in writing through our Contact page @ www.cupidgen.com/contact